Customer Care Executive

We are seeking an experienced professional for this opening. Position Overview: - A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency. - The best Customer Service Executives are genuinely excited to help customers. - They are patient, empathetic, and passionately communicative. - They love to talk and understand the value of good communication skills. - Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. - The ideal candidate is someone who is social media savvy with a medical or healthcare background. Key Responsibilities: - Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs. - Provide correct information about the company's products and services to prospective and new clients. - Ensure customers' satisfaction with products and services by resolving complaints and enquiries. - Follow up with customers via phone, social media or email to confirm purchase satisfaction. - Upselling and cross selling of products and services to customers. - Working with your team members and other departments to find the most effective solutions to problems. - Escalation of customers' concerns, complaints and feedback when necessary and appropriately. - Follow communication procedures, guidelines and policies. - Keep records of customers' interactions, confirm customers' payments and place customers' orders. - Ability to promote products effectively and engage customers in a friendly manner. - Physically able to assist customers with product inquiries. - Customer-focused, with a positive attitude and a passion for helping people. - Strong problem-solving abilities and the capacity to remain calm under pressure. - Detail-oriented and capable of multitasking in a busy environment. - Excellent communication and interpersonal skills. - Strong negotiation and closing abilities. - Ability to work independently and manage multiple priorities. - Proficiency in Microsoft Office and CRM systems. Requirements: - Qualification is irrelevant - Candidate will be trained. - 0 - 3 years experience. - The candidate must reside in Lagos.