Client Relationship / Social Media Manager at House Unlimited and Land Services Nigeria Limited

Job Summary

We are seeking a Client Relationship & Social Media Manager to join our dynamic team. The ideal candidate will combine client relationship management with strategic social media marketing, ensuring excellent customer experience while enhancing the company's digital presence.

This role involves managing leads, closing deals, coordinating property inspections, and driving engagement through creative and consistent online campaigns. This position offers a great opportunity for career growth.

Key Responsibilities

Client Communication & Lead Management

• Respond promptly to all client calls, messages, and inquiries
• Generate, track, and follow up on new and existing leads through the CRM system
• Convert leads to sales by providing accurate property information and assisting with documentation
• Build and maintain strong client relationships to encourage referrals and repeat business

Site Inspection & Coordination

• Schedule, coordinate, and attend client site inspections
• Ensure all properties are client-ready and well presented
• Collaborate with the Site Engineer and Sales Team to provide accurate property updates

Social Media Management & Content Development

• Plan, create, and manage engaging social media content (posts, reels, stories, campaigns) across all platforms
• Develop marketing materials such as flyers, short videos, and infographics to promote properties and services
• Monitor social media performance metrics and engagement analytics
• Support the Digital Marketing Team in online campaign execution and audience growth

Client Engagement & Feedback

• Conduct consistent client follow-ups, referral checks, and feedback collection
• Develop and manage engagement initiatives such as newsletters, WhatsApp broadcasts, and online events

Reporting & Accountability

• Submit a daily tracker summarizing calls, leads, site visits, and content activities before close of business
• Provide a weekly report highlighting key metrics and performance outcomes