Client Liaison Officer

An exciting opportunity has arisen for a motivated professional. Position Overview

• The Client Liaison Officer is responsible for converting leads into booked appointments through proactive engagement across Nordica's communication platforms while ensuring follow-up and contributing to service delivery improvements.

Accountabilities and Responsibilities Your scope of responsibilities will include but are not limited to the following: Leads Conversion:

• Drive appointment booking through the timely engagement of leads and the follow-up of unconverted enquiries via Nordica's platforms

• Ensure that sufficient appointments are booked for the Fertility business according to set targets.

• Ensure appropriate follow-up on appointment consultations and appointment ‘no-shows’ to ensure complete conversion.

• Respond to client requests and complaints for all business units.

• Contribute to the improvement of service delivery and people development within the department.

• Prepare and submit weekly and monthly activity and results reports to assist management decision making.

Requirements:

• Candidates should possess an HND / B.Sc

• High interpersonal skills with a collaborative and flexible work style

• Entrepreneurial mindset with the ability to spot sales opportunities

• Excellent verbal and written communication skills

• Excellent listening, negotiation and persuasion abilities