Client Liaison Officer

An exciting opportunity has arisen for a motivated professional. Position Overview - The Client Liaison Officer is responsible for converting leads into booked appointments through proactive engagement across Nordica's communication platforms while ensuring follow-up and contributing to service delivery improvements. Accountabilities and Responsibilities Your scope of responsibilities will include but are not limited to the following: Leads Conversion: - Drive appointment booking through the timely engagement of leads and the follow-up of unconverted enquiries via Nordica's platforms - Ensure that sufficient appointments are booked for the Fertility business according to set targets. - Ensure appropriate follow-up on appointment consultations and appointment ‘no-shows’ to ensure complete conversion. - Respond to client requests and complaints for all business units. - Contribute to the improvement of service delivery and people development within the department. - Prepare and submit weekly and monthly activity and results reports to assist management decision making. Requirements: - Candidates should possess an HND / B.Sc - High interpersonal skills with a collaborative and flexible work style - Entrepreneurial mindset with the ability to spot sales opportunities - Excellent verbal and written communication skills - Excellent listening, negotiation and persuasion abilities