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Apartment Manager - Santos Global Services (SGS), Abuja

Santos Global Services (SGS)

Abuja, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

This position offers a great opportunity for career growth. Role Overview
  • We are seeking a proactive and customer-focused Apartment Manager to manage day-to-day guest experience and apartment operations at Premium Luxury Apartments.
  • The ideal candidate will oversee bookings, guest relations, and ensure that all customers enjoy a seamless, comfortable, and professional stay while maintaining compliance with apartment policies.
Key Responsibilities:
  • Process and manage customer bookings across all registered booking platforms.
  • Welcome guests upon arrival and ensure they are properly settled in.
  • Serve as the primary point of contact for guests throughout their stay.
  • Ensure all apartment rules and policies are clearly communicated and adhered to by guests.
  • Coordinate housekeeping, maintenance, and other support services to maintain high service standards.
  • Handle guest inquiries, feedback, and complaints professionally and promptly.
  • Monitor apartment occupancy, availability, and booking schedules.
  • Drive new bookings and upsell apartment services where applicable.
  • Prepare and submit regular reports on bookings, guest satisfaction, and performance metrics.
Requirements:
  • OND/HND/B.Sc. in Hospitality Management, Business Administration, or a related field.
  • 2–3 years experience in hospitality, customer service, or apartment/hotel management.
  • Strong communication, interpersonal, and problem-solving skills.
  • Good understanding of online booking platforms and customer experience management.
  • Must be based in Abuja (preferably Apo Resettlement or nearby areas).
Benefits:
  • Salary: N120,000 (Gross)
  • Commission: 5% on all new bookings for the month.

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