Apartment Manager

This position offers a great opportunity for career growth. Role Overview - We are seeking a proactive and customer-focused Apartment Manager to manage day-to-day guest experience and apartment operations at Premium Luxury Apartments. - The ideal candidate will oversee bookings, guest relations, and ensure that all customers enjoy a seamless, comfortable, and professional stay while maintaining compliance with apartment policies. Key Responsibilities: - Process and manage customer bookings across all registered booking platforms. - Welcome guests upon arrival and ensure they are properly settled in. - Serve as the primary point of contact for guests throughout their stay. - Ensure all apartment rules and policies are clearly communicated and adhered to by guests. - Coordinate housekeeping, maintenance, and other support services to maintain high service standards. - Handle guest inquiries, feedback, and complaints professionally and promptly. - Monitor apartment occupancy, availability, and booking schedules. - Drive new bookings and upsell apartment services where applicable. - Prepare and submit regular reports on bookings, guest satisfaction, and performance metrics. Requirements: - OND/HND/B.Sc. in Hospitality Management, Business Administration, or a related field. - 2–3 years experience in hospitality, customer service, or apartment/hotel management. - Strong communication, interpersonal, and problem-solving skills. - Good understanding of online booking platforms and customer experience management. - Must be based in Abuja (preferably Apo Resettlement or nearby areas). Benefits: - Salary: N120,000 (Gross) - Commission: 5% on all new bookings for the month.