Accountability / AAp Officer

We are looking for a qualified candidate to fill this position. Responsibilties Accountability & Community Engagement:

• Establish and manage multiple community feedback and complaint mechanisms (CFMs), including helpdesks, suggestion boxes, hotlines, and community meetings.

• Ensure feedback mechanisms are accessible to women, children, persons with disabilities, and other vulnerable groups.

• Promote community participation in project design, implementation, and review processes.

Feedback Management & Response:

• Receive, document, analyze, and track community feedback and complaints in a confidential and timely manner.

• Coordinate with relevant departments to ensure appropriate response, referral, and closure of feedback cases.

• Produce regular analysis reports on feedback trends and programmatic implications.

Integration with Protection & Safeguarding:

• Ensure safe referral pathways for sensitive complaints, including PSEAH, GBV, and child protection cases.

• Work closely with the PSEA Focal Point, Protection, and MEAL teams to strengthen survivor-centered responses.

• Support integration of AAP into protection monitoring and risk analysis.

Capacity Building & Compliance:

• Train staff and community focal points on AAP principles, complaint handling, and confidentiality.

• Ensure compliance with NHF AAP requirements, Core Humanitarian Standard (CHS), and AISVIP accountability policies.

Required Qualifications:

• Interested candidates should possess a Bachelor`s Degree with 4 - 10 years experience.