Accountability / AAp Officer

We are looking for a qualified candidate to fill this position. Responsibilties Accountability & Community Engagement: - Establish and manage multiple community feedback and complaint mechanisms (CFMs), including helpdesks, suggestion boxes, hotlines, and community meetings. - Ensure feedback mechanisms are accessible to women, children, persons with disabilities, and other vulnerable groups. - Promote community participation in project design, implementation, and review processes. Feedback Management & Response: - Receive, document, analyze, and track community feedback and complaints in a confidential and timely manner. - Coordinate with relevant departments to ensure appropriate response, referral, and closure of feedback cases. - Produce regular analysis reports on feedback trends and programmatic implications. Integration with Protection & Safeguarding: - Ensure safe referral pathways for sensitive complaints, including PSEAH, GBV, and child protection cases. - Work closely with the PSEA Focal Point, Protection, and MEAL teams to strengthen survivor-centered responses. - Support integration of AAP into protection monitoring and risk analysis. Capacity Building & Compliance: - Train staff and community focal points on AAP principles, complaint handling, and confidentiality. - Ensure compliance with NHF AAP requirements, Core Humanitarian Standard (CHS), and AISVIP accountability policies. Required Qualifications: - Interested candidates should possess a Bachelor`s Degree with 4 - 10 years experience.