Account Receivables / Debt & Recovery Officer at Echolab Radiology and Laboratory Services

About the Role

We invite applications from suitably qualified candidates for the position of Accounts Receivable and Debt Recovery Officer.

Key Responsibilities

• Follow up with clients and customers on outstanding payments through calls, emails, and personal visits
• Identify and escalate problematic accounts to management
• Post customer payments into customer accounts on SAP
• Reconcile every invoice paid by customers to ensure 100% payment accuracy; seek approval for credit notes before posting any differences into the customer's account on SAP
• Ensure accuracy of customer ledger account balances
• Maintain professional relationships with clients while ensuring firm follow-ups
• Handle disputes or discrepancies regarding invoicing or payments
• Support or liaise with debt recovery consultants where necessary for escalated debt recovery actions
• Conduct credit worthiness checks on new customers to be onboarded, in coordination with the Sales Medical Representative
• Ensure adherence to the company's credit control policies and legal guidelines
• Work closely with sales, finance, and customer service teams to resolve billing and payment issues

Requirements

• B.Sc. in Accounting or any relevant course
• ICAN certification (minimum: last stage of professional level)
• Minimum of 2–3 years' experience in debt recovery, credit control, receivables management, or similar role
• Strong persuasive and professional communication skills for engaging debtors and negotiating settlements
• Ability to analyze debtor accounts, reconcile outstanding balances, and identify discrepancies
• Ability to work with large volumes of data in a timely manner
• Critical thinking skills
• Strong interpersonal skills
• Excellent knowledge of Excel and SAP accounting software for portfolio monitoring
• Experience in healthcare (added advantage)