Shop Operations (Customer Care Service Executive) at Spectranet

About the Role

This position offers a great opportunity for career growth in a dynamic retail operations environment.

What You'll Do

• Be the first point of contact for customers, handling queries, requests, and concerns
• Manage shop cash and stock operations with accuracy and integrity
• Maintain cordial customer relations and deliver excellent service standards
• Ensure smooth day-to-day shop operations, reporting, and issue resolution
• Motivate colleagues and promote a customer-first culture

What We're Looking For

• Graduate or Post Graduate degree
• 1–2 years' experience in customer service or shop operations
• Proven experience in cash and stock management
• Strong communication and problem-solving skills
• Proficiency in Microsoft Excel (mandatory)
• Energetic, assertive, and customer-focused mindset
• Proven team player with collaborative work style