IT Support Professional at Viisaus Technology Ltd

About the Role

An established company is recruiting an IT Support Professional to ensure the optimal performance of all IT infrastructure across the organisation. The role is responsible for troubleshooting technical issues, maintaining hardware and software systems, providing user support, and safeguarding the security and functionality of all digital assets.

Key Responsibilities

• Troubleshoot and resolve technical issues across the organisation
• Maintain hardware and software systems
• Provide user support and assistance
• Safeguard the security and functionality of all digital assets

Required Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years' experience in IT support or helpdesk role
• Proficiency in Windows, Linux, and/or Mac OS environments
• Experience with remote desktop applications, helpdesk platforms, and basic networking
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent interpersonal, communication, and documentation abilities

Preferred Qualifications

• Certifications in Microsoft, Linux, or Cisco (e.g., CCNA, CompTIA)