Implementation Specialist at Unified Payment Services Limited

About the Role

We are seeking a qualified Implementation Specialist to join our team. In this role, you will manage payment gateway integrations, provide technical support, and collaborate with development teams to ensure seamless implementation of our payment solutions.

Key Responsibilities

• Manage merchant integration of the Payment Gateway
• Renew certificates for web-facing services
• Respond to external and internal support requests within agreed SLA terms
• Provide second-level support for eCommerce applications
• Conduct second-level support for failed transaction root cause analysis
• Interface with developers to scope implementation requirements
• Document Product Requirement Documents and Functional Requirements
• Test and deploy fixes and product features
• Document system incidents and issue resolutions
• Test APIs using Postman

Required Qualifications

• First Degree (minimum Lower Credit/2.2) in Engineering, Computer Science, or Applied Sciences
• Minimum 4 years' experience in Software Development, System Integration, or Application Support
• Understanding of key technical concepts in IT, Electronic Payments, and Digital Services

Preferred Skills & Experience

• Programming knowledge and experience
• Strong analytical skills
• Business Analysis expertise
• Project Management capabilities