Human Resources Manager at VEIN

About the Role

We are seeking a proactive, people-focused, operations-driven HR Manager who can maintain our elite service culture, manage a diverse workforce, and drive top-tier HR standards that match our brand.

Key Responsibilities

Recruitment & Talent Management

• Conduct end-to-end hiring for all clubhouse units including cashiers, waitresses, stewards, security, bouncers, hygiene staff, bar staff, kitchen staff, hosts/hostesses, dancers, and DJs
• Execute structured shortlisting, interviews, reference checks, and onboarding processes
• Maintain a steady pipeline of high-quality talent to reduce downtime during peak operations

Training, Culture & Development

• Drive the club luxury service culture with emphasis on grooming, presentation, behavior, and performance standards
• Organize daily pre-shift briefings and periodic refresher trainings
• Reinforce organizational values: discipline, respect, speed, courtesy, and elite customer perception

Employee Relations & Welfare

• Act as the bridge between management and staff while maintaining confidentiality
• Address conflicts professionally and resolve grievances in a timely manner
• Maintain attendance systems, punctuality discipline, and documentation
• Support welfare initiatives that improve morale and reduce turnover

Performance & Discipline Management

• Track KPIs and performance metrics across all units
• Document infractions and enforce disciplinary procedures fairly
• Handle warnings, suspensions, and terminations as required
• Support managers in monitoring staff behavior on and off the floor

HR Operations & Compliance

• Maintain up-to-date employee files, contracts, appraisals, and onboarding records
• Ensure compliance with company policies, labor laws, and safety guidelines
• Prepare HR reports for management

Operational Support During Club Hours

• Maintain visibility during operations to monitor staff conduct and uniform standards
• Provide support to security, cashiers, and other operational teams as needed