Front Desk Officer at Echolab Radiology and Laboratory Services

About the Role

An exciting opportunity has arisen for a motivated professional to join our team as a Front Desk Officer at Echolab Radiology and Laboratory Services.

Key Responsibilities

• Coordinate and manage reception and waiting areas to ensure a suitable environment and ambience
• Register clients by collecting and inputting all necessary and accurate data
• Accept client payments in line with company policy and maintain accurate payment records
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Politely guide clients to their assigned procedures and examinations
• Ensure proper filing and archiving of patient records in the expected format
• Utilize checklists and job orders to ensure proper procedures and client check-out
• Refer clients to feedback channels and ensure compliance
• Anticipate guest needs and build rapport with customers
• Protect patients' rights by maintaining confidentiality of personal and financial information
• Address customer complaints and escalate issues to the Branch Operations Manager or Customer Experience Manager
• Ensure compliance with standard operating procedures, safety, health, and quality standards
• Maintain an efficient registration flow by accurately moving patients through the process
• Interact with patients by answering questions, providing information, and maintaining an organized reception area
• Manage the general filing system and file correspondence electronically or manually
• Support report generation and dispatch in line with departmental goals and objectives
• Provide accurate product knowledge to guide clients with relevant and timely information
• Process orders, forms, applications, and requests in a timely manner
• Participate in training and learning opportunities to expand knowledge of the company and position
• Perform front desk duties for other branches when required
• Perform other general administrative tasks as directed by your line manager

Job Requirements

• B.Sc. in Health Management, Basic Sciences, or related field