Executive Director at a Reputable HMO Company

Position Overview

We are seeking a dynamic and results-driven Executive Director to join our leadership team at a reputable HMO company. The successful candidate will play a pivotal role in shaping the organization's strategic direction while providing effective oversight of daily operations. This position blends high-level strategic planning with hands-on management to drive sustainable growth, operational excellence, and compliance with all regulatory standards.

Strategic Leadership and Planning

• Work closely with the MD/CEO and Board to translate the company's strategic goals into practical business plans
• Drive implementation of approved strategies and monitor progress against performance targets
• Foster a culture of innovation, efficiency, and accountability across all departments
• Provide strategic insight to management and the Board on emerging risks, market opportunities, and policy issues
• Represent the organization at key stakeholder meetings and industry events when delegated

Business Development and Growth

• Lead design and execution of business expansion initiatives to grow the company's market share
• Support product innovation in line with NHIA guidelines and evolving customer needs
• Build strong relationships with corporate clients, partners, and healthcare providers to deepen trust and engagement
• Oversee marketing and communication strategies to enhance the company's visibility and reputation

Operational Management

• Ensure smooth, coordinated operation of all functional departments to deliver excellent customer experiences
• Supervise critical business functions such as Claims, Provider Relations, Enrolment, and Administration
• Set clear performance standards and evaluate departmental outcomes against agreed KPIs
• Promote process improvements and technology use to increase operational efficiency
• Support staff development and succession planning for key roles

Compliance and Governance

• Ensure the company operates fully in line with NHIA regulations