Customer Service Representative at First Excelsia

We are looking for a qualified candidate to fill this position. Job Responsibilities: - Handle customer inquiries via phone, email, chat, and in-person in a professional and timely manner. - Resolve customer complaints efficiently and escalate complex issues when necessary. - Provide accurate information about products and services. - Maintain up-to-date records of customer interactions using CRM systems. - Ensure customer satisfaction and adherence to service standards. - Collaborate with internal teams to resolve service-related issues promptly. Person Specification - Bachelor’s degree in Business, Marketing, Communications, or a related field (required). - Minimum of 2 years’ experience in a customer service role. - Previous experience in the telecommunications sector is an advantage. - Excellent verbal and written communication skills. - Strong interpersonal and conflict-resolution abilities. - Ability to work in a fast-paced environment and handle multiple customers simultaneously. - Basic computer proficiency (Microsoft Office, CRM systems, etc.). Check how your CV aligns with this job