Customer Service Representative

We are looking for a qualified candidate to fill this position. Position Overview: - We are seeking for a proactive and customer-focused female Customer Service Representative to manage customer inquiries, resolve complaints, and ensure an excellent service experience. The ideal candidate must possess strong communication skills, patience, and problem-solving ability. Key Responsibilities: - Respond to customer inquiries via phone, email, social media, and in person. - Handle complaints professionally and provide timely resolutions. - Process orders, returns, and exchanges. - Maintain accurate customer records. - Follow up on pending issues to ensure customer satisfaction. - Collaborate with sales and operations teams to resolve service challenges. - Provide product/service information to customers. - Maintain a positive, empathetic, and professional attitude at all times. Required Qualifications: - Candidates should possess a Bachelor's Degree with 2-4 years experience. - The ideal candidate must possess strong communication skills, patience, and problem-solving ability.