Customer Service Officer at UHY Professional Services
UHY Professional Services
Lagos, Nigeria
Permanent
Published 1 month ago · Expires 3 weeks from now
Job description
## Title: Customer Service Officer
About the Role
A dynamic team is expanding and looking for the right talent to join as a Customer Service Officer.
Key Responsibilities
- Provide customer support and resolve complaints effectively
- Manage and build strong client relationships
- Monitor service quality standards
- Maintain accurate records and prepare reports
- Onboard new clients and provide ongoing support
- Manage multiple communication channels
- Develop strategies for customer retention
- Conduct market research and analysis
- Promote brand awareness and values
- Support digital marketing initiatives
Requirements
- Relevant qualifications in a related field
- Minimum 1 year of professional experience
Location
Lagos, Nigeria