Customer Service Agent at Estuary Business Solutions (EBS)

About the Role

Estuary Business Solutions (EBS) is expanding its dynamic team and seeking talented customer service professionals to join us in Lagos, Nigeria.

Key Responsibilities

• Maintain updated knowledge of all products and services to provide adequate education and information to customers
• Cross-sell other products and services based on customer needs
• Make product and service suggestions tailored to meet each customer's specific requirements
• Promptly respond to and attend to customer questions and requests
• Answer customer inquiries and provide information to resolve any issues
• Obtain necessary information from customers to adequately process their requests
• Document important customer information for future reference
• Collect and record customer feedback and information, sharing insights with appropriate departments and team members
• Generate interest in new products or services and connect customers with salespeople when required
• Foster and maintain customer relationships to improve retention rates
• Attend all required customer service-related meetings
• Perform mathematical calculations regarding sales and inventory
• Complete daily, weekly, and monthly reporting of activities and tasks
• Perform additional tasks as instructed by management