Spa Receptionist
SRS Collection
Lagos, Nigeria
Permanent
Published 2 months ago · Expires 3 weeks from now
Job description
We invite applications from suitably qualified candidates.
Position Overview:
- We are seeking a friendly, well-presented, and customer-focused Spa Receptionist to manage front desk operations and ensure a welcoming experience for all spa guests.
- The ideal candidate will handle appointments, payments, and inquiries while maintaining a calm and professional environment.
Key Responsibilities:
- Greet and welcome guests warmly upon arrival
- Schedule, confirm, and manage spa appointments
- Answer phone calls and respond to guest inquiries
- Process payments and maintain accurate records
- Coordinate with therapists to ensure smooth daily operations
- Maintain cleanliness and organization of the reception area
- Handle guest complaints professionally and escalate when necessary
Requirements:
& Qualifications
- Minimum of BSc Degree in any related field
- Previous experience in a spa, salon, or hospitality role is an advantage
- Excellent communication and interpersonal skills
- Good organizational and time-management skills
- Basic computer and POS system knowledge
- Professional appearance and positive attitude