Operations Manager

We are looking for a qualified candidate to fill this position. Key Responsibilities: - Manage the daily functions of the business - Organise all store operations and allocate responsibilities to staffs - Supervise and guide staff towards maximum performance - Prepare and control the store’s budget aiming for minimum expenditure and efficiency - Monitor stock levels and purchases and ensure they stay within budget - Deal with complaints from customers to maintain the store’s reputation - Inspect the store and ensure standard compliance as required by management and resolve any issues that might arise - Plan and oversee in-store and online promotional events or displays - Keep abreast of market trends to determine the need for improvements - Ensure the store fulfils all legal health and safety guidelines - Contribute to the innovation of new product strategy, map-out, plan, and manage projects. - Prepare annual performance review and reevaluate processes - Oversee Accounting / Finance, Marketing, Sales / Communications, Human Resources functions. - Serve as the key contact for all internal communications and operational issues between the management and personnel - Manage budget to align with goals of business - Oversee employee relations, recruitment, and professional development and training programs. - Send reports as required by management - Manage performance in all our branches - Manage PR for the company Required Qualifications: - 3+ years of experience in a similar role - Proven experience as a retail manager or in other managerial position - Outstanding communication and interpersonal abilities - B.Sc/ M.Sc in Business administration of related field of study - Proficiency with Microsoft Office - Have technology skills and can use apps such as Canva, Capcut - Possess strong leadership skills. - Strong organisational and communication skills - Strong ability to multitask