Trusted listing
Onboarding Specialist
Brint School
Lagos, Nigeria
Permanent
Published 2 months ago · Expires 3 weeks from now
Job description
A top employer is now accepting applications for this role.
Role Summary
- We are now seeking an Onboarding Specialist to join our remote team — someone who can manage the full onboarding process for new tutors and learners, ensuring smooth transitions, clear communication, and great first impressions.
- The Onboarding Specialist will be responsible for welcoming, guiding, and activating new tutors and learners into the Brint system.
- They will ensure that everyone — parent, learner, or tutor — begins their journey confidently, informed, and excited to be part of the Brint community.
- This is a coordination and communication-heavy role that requires strong attention to detail, follow-up discipline, and people warmth.
- Coordinate the recruitment-to-activation process for tutors (documentation, training, and scheduling setup).
- Ensure all tutor data, documents, and onboarding forms are accurate and complete.
- Guide new tutors through Brint’s policies, salary structure, and app tools.
- Schedule first classes, ensure class access, and confirm readiness before start date.
- Work with the Tutor Success Unit and HR to flag inconsistencies, incomplete onboarding, or missed trainings.
- Welcome new parents and learners warmly after registration/payment confirmation.
- Confirm learner details, subjects, time zones, and tutor assignments.
- Ensure the learner’s class setup (Google Meet links, app access, WhatsApp groups, etc.) is correct and tested.
- Maintain regular updates with parents in the first 2 weeks of class to ensure satisfaction.
- Coordinate replacements or schedule adjustments in collaboration with Operations.
- Update and maintain onboarding trackers (tutor, parent, learner).
- Send weekly onboarding reports to the COO and Chief of Staff.
- Identify and report patterns or bottlenecks in the onboarding process for system improvement.
- Suggest creative ways to improve Brint’s onboarding experience (automations, communication templates, etc.).
- Bachelor’s degree in Education, Administration, Human Resources, or related field.
- 2–4 years of experience in onboarding, operations, or customer service (preferably in education or tech).
- Excellent written and spoken communication skills.
- Strong attention to detail, follow-up, and organization.
- Tech-savvy — comfortable with Google Workspace, WhatsApp Business, CRM tools, or scheduling software.
- Emotionally intelligent and professional when interacting w...