Key Accounts Officer

A dynamic team is expanding and looking for the right talent. Position Overview: - The Key Accounts Officer will be responsible for managing and growing relationships with Whoosh’s key merchant and corporate partners. - This role focuses on account performance, retention, revenue growth, and ensuring a smooth end-to-end experience for strategic accounts. Key Responsibilities: - Manage assigned key merchant and corporate accounts - Build strong, long-term relationships with partners - Serve as the primary point of contact for key accounts - Monitor account performance, order volumes, and service quality - Identify upselling and cross-selling opportunities - Resolve account-related issues and escalations promptly - Collaborate with operations, finance, and customer support teams - Prepare regular account reports and performance reviews - Support onboarding of new key merchants and partners. Requirements: - Bachelor’s degree in Business, Marketing, or a related field - 1–3 years experience in key accounts, sales, or account management - Strong negotiation and relationship management skills - Excellent communication and presentation skills - Data-driven mindset with basic reporting and analysis skills - Ability to work in a fast-paced, target-driven environment - Proficiency in Microsoft Office / Google Workspace - Experience in e-commerce, logistics, or FMCG is an advantage. What We Offer - Career growth opportunities in a fast-growing company - Dynamic and collaborative work environment - Learning and development support.