IT Helpdesk Engineer at Tranter IT Infrastructure Services Limited

About the Role

This position offers a great opportunity for career growth in a dynamic IT support environment. You will provide comprehensive technical support to staff and work on IT infrastructure projects that impact the organization.

Responsibilities

• Provide day-to-day IT support to staff across hardware, software, and networking issues
• Troubleshoot and maintain LAN/WAN/Wi-Fi networks, firewalls, switches, and routers
• Support Microsoft 365, Active Directory, and other enterprise applications
• Assist with user onboarding, system setups, and account management
• Ensure IT security best practices are followed
• Work on IT projects including upgrades, migrations, and network improvements

Required Qualifications

• Degree in IT, Computer Science, or related field
• 2–3 years' experience in IT helpdesk or technical support
• Strong networking knowledge (TCP/IP, DNS, DHCP, VPNs)
• Excellent troubleshooting, communication, and customer service skills

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, CCNA, or ITIL

What We Offer

• A dynamic and supportive work environment
• Opportunities for career growth and professional training
• Competitive salary and benefits

Compensation

Gross salary: 220