Human Resources Officer

Position Overview

We are seeking a motivated Human Resources Officer to manage all human resource functions within our hospitality organization. This role is responsible for recruitment, employee relations, performance management, compliance, training, and HR administration. You will ensure that staffing, culture, and policies support excellent guest service delivery and operational efficiency.

Key Responsibilities

Recruitment & Staffing

• Develop and implement recruitment strategies for hotel and hospitality roles
• Manage end-to-end recruitment processes including job postings, screening, interviews, and onboarding
• Ensure timely staffing of operational roles (front desk, housekeeping, kitchen, food & beverage, maintenance, etc.)
• Maintain updated job descriptions for all positions
• Assist in salary benchmarking within the hospitality industry

Employee Relations & Engagement

• Serve as a point of contact for employee concerns and grievances
• Foster a positive workplace culture aligned with hospitality service standards
• Mediate workplace conflicts and ensure fair resolution
• Promote employee engagement initiatives

Performance Management

• Coordinate performance appraisal processes
• Support department heads in setting KPIs aligned with service excellence
• Identify performance gaps and recommend improvement strategies

Training & Development

• Identify training needs specific to hospitality (customer service, compliance, safety)
• Organize onboarding and orientation programs
• Implement continuous training programs to enhance service delivery

HR Administration & Compliance

• Maintain employee records and HR database
• Manage attendance, leave, payroll coordination, and benefits administration
• Prepare HR reports and workforce analytics
• Ensure compliance with labor laws and hospitality regulations
• Develop and update HR policies and employee handbook
• Monitor adherence to workplace safety, health, and industry standards
• Administer benefits and incentives programs
• Support payroll processing and compensation reviews

Required Qualifications

Please note: The original job listing did not include a complete qualifications section. Applicants should contact the employer directly for detailed requirements.