Human Resources Manager at Bakangizo Pharmacy & Stores

Role Overview

A dynamic team is expanding and seeking a seasoned Human Resources professional to lead HR strategy and operations across all branches of the retail business. This role requires a professional with over 8 years of progressive HR experience and a strong academic background in Human Resources (Bachelor's degree minimum; Master's degree and/or HR certifications such as CIPM, SHRM, or CIPD are advantageous).

The HR Manager will oversee manpower planning, budgeting, recruitment, policy development, compliance, performance management, training, and employee engagement. A critical responsibility is ensuring the company remains well-structured, cost-efficient, and staffed with the right people at the right time, while monitoring business performance to proactively advise management on workforce adjustments, cost implications, and organizational growth strategies.

Retail industry experience is a strong advantage, as the role demands understanding of sales-driven environments, high-volume staffing, shift structures, and the balance between customer service excellence and cost efficiency.

Key Responsibilities

Strategic HR Leadership

• Develop and implement HR strategies that align with business objectives, focusing on organizational growth, sustainability, and profitability
• Provide strategic input on workforce planning, restructuring, and succession planning
• Advise management on workforce impact during business progression or decline, with clear recommendations on staffing levels, redeployment, or cost-cutting measures
• Advise the MD/CEO on HR and organizational strategies that will directly contribute to increasing sales and improving business performance

Manpower Planning & Budgeting

• Prepare annual HR budgets, including salaries, benefits, training, and manpower expansion plans
• Determine the right time to hire and the number of staff required per branch/department, ensuring alignment with business needs

Required Qualifications

• Minimum 8 years of progressive HR experience
• Bachelor's degree in Human Resources (minimum)
• Master's degree and/or HR certifications (CIPM, SHRM, or CIPD) are advantageous
• Retail industry experience is a strong advantage