Front Desk Officer

This position offers a great opportunity for career growth. Job Description - We are looking for a calm, smart and people-focused Front Desk Officer to join our team. This role sits right at the front of the business. - First impressions, daily flow, small details that actually matter. If you’re organized, attentive and naturally courteous, this role will feel familiar very quickly. Position Overview: / Responsibilities - Welcome clients, visitors and walk-in prospects politely and professionally. First impressions count here. - Manage the front desk daily, ensuring the office environment is neat, presentable and functional at all times. - Attend to phone calls, emails and general inquiries. Direct them appropriately without unnecessary delays. - Register and document walk-in clients, site visit requests and customer inquiries accurately. - Support the sales team by properly capturing client information and following up where required. - Schedule appointments, meetings and site inspections, and keep the front desk calendar organized. - Receive, record and dispatch documents, parcels and official correspondences. - Maintain proper filing systems for front desk records, visitors’ logs and client documentation. - Assist with basic administrative tasks such as data entry, printing, scanning and record keeping. - Monitor office supplies at the front desk and raise timely requests when items are running low. - Ensure company policies, procedures and professional standards are upheld at all times. - Handle complaints or concerns calmly and escalate appropriately when necessary. - Represent the company positively in appearance, communication and conduct at all times. Requirements: - Minimum of SSCE / OND in any relevant discipline. - Previous experience in a front desk, customer service or administrative role is an added advantage. - Good communication and interpersonal skills. - Basic computer knowledge (Microsoft Word, Excel, email). - Neat appearance, good attitude and strong sense of responsibility.