## Title: Fashion Floor Manager

Position Summary

The Fashion Floor Manager oversees the daily operations of the fashion department, ensuring excellent customer service, proper merchandising, staff supervision, and achievement of sales targets. The role ensures that the fashion floor is well-organized, visually appealing, and fully stocked while maintaining high retail standards and driving customer satisfaction.

Key Responsibilities

Floor Operations & Merchandising

Ensure the fashion floor is clean, organized, and visually appealing at all times
Monitor product displays, stock levels, and ensure timely replenishment
Coordinate with the merchandising team to implement seasonal layouts, promotions, and new arrivals
Ensure price tags, signage, and labels are accurate and up-to-date

Customer Service & Sales

Provide exceptional customer service and ensure staff do the same
Address customer inquiries, complaints, and requests promptly and professionally
Support the team in achieving daily, weekly, and monthly sales targets
Monitor customer traffic and adjust staffing as needed for efficiency

Staff Supervision & Performance Management

Supervise sales associates, cashiers, and fashion floor attendants
Plan staff schedules, assign duties, and monitor attendance
Provide coaching, training, and regular feedback to improve staff performance
Ensure staff adhere to company policies, dress code, and service standards

Inventory & Stock Management

Oversee stock-taking, inventory control, and shrinkage prevention
Monitor fast-moving and slow-moving items and provide feedback to management
Ensure damaged or defective items are recorded and removed from the floor promptly
Liaise with procurement and warehouse teams regarding stock needs

Reporting & Compliance

Prepare daily and weekly reports on sales, customer trends, and stock movement
Ensure compliance with health, safety, and company regulations

Fashion Sales Manager at ADDAS Ultimate Limited

Job description