Experienced Officer

This position offers a great opportunity for career growth. Key Responsibilities: - Sell bus tickets at GIGM terminals to walk-in guest - Make and/or change travel reservations for walk-in guests using the online booking system - Create and maintain guest reservation records - Resolve service problems by clarifying the guest complaint via phone, email, and in person - Forward booking/travelling reschedule request to the concerned unit - Serve guests by providing service information related to travelling schedule, fare, & payment - Announce arrival and departure information using the public address system - Assist in guest luggage check-in - Ensure customer complaints & emergency concerns are escalated to the appropriate quarters - Adhere to the company’s policy on guaranteed reservations and no-shows. - Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees. - Promote the online booking, app downloads and other products and services of the company to customers - Kindly note that your duties may be reasonably modified at the company’s discretion. Requirements: - Interested candidates should possess a Bachelor's Degree.