Digital Sales & Support Officer

About the Role

Fort Knox Group in Lagos is seeking a dynamic Digital Sales & Support Officer to join an expanding team. In this role, you will manage customer interactions across multiple digital channels, drive online sales, and ensure exceptional customer service.

Salary

₦130,000

Key Responsibilities

Customer Engagement & Support

• Respond promptly to customer inquiries via WhatsApp, Instagram, Facebook, email, and website chat
• Provide accurate information about products, pricing, availability, and delivery timelines
• Handle customer complaints and resolve issues professionally
• Follow up with customers to ensure satisfaction and encourage repeat business

Online Sales & Order Processing

• Convert inquiries into sales through persuasive communication
• Process and confirm customer orders accurately
• Coordinate with logistics and operations teams to ensure timely order fulfillment
• Track and update customers on order status

Digital & Administrative Duties

• Maintain records of customer interactions and sales transactions
• Update product listings, pricing, and promotional offers as required
• Assist in managing online promotions and campaigns
• Provide weekly sales and customer engagement reports

Requirements

• Minimum of OND, HND, or B.Sc in Marketing, Business Administration, or related field
• 1–3 years of experience in online sales, customer service, or digital support roles
• Strong written and verbal communication skills
• Ability to close sales and handle objections confidently
• Familiarity with social media platforms and e-commerce tools
• Basic knowledge of Microsoft Excel or Google Workspace
• Organized, responsive, and customer-oriented mindset