Customer Service Representative (Healthcare)

An established company is recruiting for the following position. Position Overview: - We are seeking a compassionate and detail-oriented Customer Service Representative with experience in the healthcare sector to serve as the primary point of contact for patients, clients, and healthcare partners. - The ideal candidate will provide accurate information, resolve inquiries efficiently, and ensure a positive patient experience while maintaining confidentiality and compliance with healthcare regulations. Key Responsibilities: - Schedule, confirm, and reschedule patient appointments using healthcare/HMO software. - Liaise with clinical staff, billing teams, and insurance providers to resolve patient issues. Required Qualifications: - Interested candidates should possess a Bachelor’s Degree  - Experience using healthcare management systems or HMO software - Strong verbal and written communication skills - Ability to handle sensitive information with discretion - Excellent problem-solving and conflict-resolution skills - Proficiency in Microsoft Office and customer service tools.