Customer Service Representative at Union Bank of Nigeria

About the Role

We are seeking a qualified candidate to join our team as a Customer Service Representative. In this position, you will be the first point of contact for customers, ensuring they receive excellent service and support.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in-person
• Resolve complaints and issues promptly and efficiently
• Maintain up-to-date records of customer interactions
• Ensure adherence to the bank's service standards and policies
• Assist customers with product and service information, transactions, and account management

Required Skills

• Strong communication and interpersonal skills
• Ability to handle customer queries with patience and professionalism

Qualifications & Experience

• Relevant educational qualification (OND/NCE/HND/B.Sc. in Banking, Finance, Business Administration, or related fields)
• Previous experience in customer service (advantageous but not mandatory)