Customer Service Officer at Presibo Innovation Limited

Role Description

This is a full-time, on-site position located in Lagos. As a Customer Service Officer, you will be the primary point of contact for our users, delivering exceptional support across multiple channels.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve issues related to our healthtech platform, including AI diagnostics, telemedicine, and payment services
• Provide empathetic and patient support to users navigating our services
• Maintain accurate and up-to-date customer records
• Escalate complex cases to clinical teams appropriately
• Contribute to service improvement initiatives to enhance user experiences and operational efficiency

Required Qualifications

• Exceptional communication and customer service skills with a strong focus on empathy and problem-solving
• Proven proficiency in handling customer interactions and basic administrative support
• Excellent organizational and multitasking abilities
• Proficiency with customer relationship management (CRM) software, MS Office Suite, and chat tools

Preferred Experience

• Previous experience as a Customer Service Representative or in a call center environment
• Basic knowledge of healthcare terminology and processes
• Experience in a healthcare or tech startup setting

Career Growth

This position offers excellent opportunities for professional development and career advancement within a growing organization.