Customer Service Officer

This vacancy presents a chance to join a leading organization. Position Overview: - As a customer service officer, you're responsible for providing exceptional service to our clients by answering their enquires resolving issues and ensuring satisfaction. Key Responsibilities: - Respond to customer enquiries via phone, email and chat in a timely and professional manner - Provide accurate and complete information to customers regarding products, services and policies - Process orders, returns and exchanges following company policies and procedures - Work with other departments to resolve customer issues and escalations. - Keep detailed records of customer interactions and transactions. - Collaborate with other team members to meet or exceed customer service targets - Stay updated on industry trends and best practices - Perform other related duties as management requires. Requirements: - Minimum of HND B.Sc in a related field - 1-3 years experience as a customer representative or any relative role - Must be computer literate;must be familiar with google sheet or documents - Excellent communication skills, both written and verbal - The ability to work independently and as part of a team.