Customer Service Officer

An established company is recruiting for the following position. Responsibilties - Improve customer service experience, create engaged customers and facilitate Organic growth - Handle correspondence with clients across all communication platforms. - Work together with Team Lead to set clear mission and deploy strategies focused towards that mission - Work with Team Lead to develop and improve service procedures, policies and standards - Keep accurate records and document customer service actions and discussions - Keep ahead of industry’s developments and apply best practices to areas of improvement - Control resources and utilize assets to achieve qualitative and quantitative targets. - Maintain an orderly workflow according to priorities. Required Qualifications: - Interested candidates should possess a BSc Degree with 2 - 4 years experience. Salary N100,000 monthly.