Customer Care Officer

A top employer is now accepting applications for this role. Position Overview: - The Customer Care Officer serves as the primary point of contact for the customers, providing exceptional service, resolving issues related to billing, outages, and metering. Key Responsibilities: - Handle customer inquiries via phone, email, and digital channels, providing accurate and timely information on tariffs, service activations/disconnects, and smart meter readings/issues - Efficiently log, track, and resolve complaints related to service interruptions, power quality, and billing discrepancies in coordination with technical teams - Accurately update customer accounts and service records using the Customer Relationship Management (CRM) system Required Qualifications: - Higher National Diploma (HND) or Bachelor’s degree in any field Experience: - Minimum of 2 years of experience in a high-volume customer service or call center environment Skills: - Exceptional communication, conflict resolution, and problem-solving skills - Familiarity with utility billing systems and outage management procedures is highly desirable