Collections Officer

This vacancy presents a chance to join a leading organization. Position Overview: - The Collections Officer is responsible for recovering outstanding debts owed to DrugStoc by managing overdue customer accounts, negotiating payment arrangements, and securing timely payments. - The role is critical to maintaining healthy cash flow, minimizing bad debt, and balancing firm collections with positive customer relationships. Jobs to be Done - Debt recovery - Receivables management - Bad debt control - Customer relationship management Core Responsibilities - Review receivables aging reports, prioritize overdue accounts, and maintain accurate debtor records. - Contact customers with overdue balances via calls, emails, and written communication. - Negotiate and manage payment plans in line with company policies. - Track compliance with agreed payment terms and follow up on missed payments. - Document all collection activities and update internal systems accordingly. - Issue final demand notices and recommend escalation to legal or third-party recovery when required. - Collaborate with Sales, Account Managers, and Finance to resolve disputes affecting payment. - Prepare regular reports on collections performance, overdue balances, and recovery trends. Core Expertise - Strong negotiation and debt recovery skills. - Excellent communication and relationship management abilities. - Solid understanding of credit control, receivables, and collection processes. - Experience with financial reporting, delinquency analysis, and compliance requirements. - High attention to detail and strong record-keeping skills. Required Qualifications: & Experience - Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field. - Minimum of 2 years’ experience in collections, credit control, or accounts receivable. - Experience in the pharmaceutical or healthcare sector is an advantage. - Proficiency in ERP, accounting, or CRM systems. - Knowledge of debt collection regulations and high standards of integrity.