Branch Manager
Bridgemead Consulting
Lagos, Nigeria
Permanent
Published 1 month ago · Expires 3 weeks from now
Job description
This position offers a great opportunity for career growth.
Key Responsibilities:
- Develop and execute branch business strategies to achieve set financial targets.
- Drive deposit mobilization, credit growth, and revenue diversification initiatives.
- Expand the branch’s customer base and market share through proactive marketing and partnerships.
- Promote cross-selling of bank products and services to enhance customer value.
- Supervise loan processing, disbursement, monitoring, and recovery activities.
- Maintain a healthy loan portfolio by ensuring PAR (Portfolio at Risk) remains below 5%.
- Enforce compliance with credit policies, risk assessment standards, and CBN regulations.
- Identify, evaluate, and mitigate operational and credit risks across branch activities.
- Oversee all daily branch operations, including cash management, account opening, and service delivery.
- Ensure strict adherence to AML/CFT, KYC, and other regulatory and internal control standards.
- Implement and monitor operational policies to ensure efficiency and accountability.
- Liaise with auditors, regulators, and stakeholders to maintain a positive compliance record.
- Lead, coach, and develop branch staff to achieve individual and team performance goals.
- Conduct regular team meetings to review targets, performance gaps, and improvement plans.
- Support HR processes including recruitment, onboarding, appraisal, and discipline.
- Foster a culture of teamwork, accountability, and continuous improvement.
- Ensure excellent customer service delivery and prompt resolution of complaints.
- Build and sustain strong relationships with key customers and community stakeholders.
- Track branch financial performance and prepare timely weekly and monthly reports.
- Analyze variances and recommend corrective actions to achieve set goals.
- Identify opportunities for operational improvement and digital transformation.
- Loan Portfolio Growth – Achieve ≥ 90% of annual branch loan disbursement target while maintaining quality lending standards.
- Portfolio at Risk (PAR >30 days) – Maintain PAR ≤ 5% of total loan portfolio.
- Deposit Mobilization – Achieve ≥ 90% of monthly and annual deposit mobilization targets.
- Profitability – Ensure the branch meets or exceeds its monthly and annual profitability targets.
- Customer Retention Rate – Maintain ≥ 85% customer retention through excellent service and relationship management.
- Regulatory & Policy Compliance – Ens...