Retail Operations & Commercial Manager- Awards & Recognition

About the Company

Our client operates within the awards and recognition sector, supplying trophies, medals, plaques, and related products to corporate, institutional, and retail customers.

Role Overview

We are seeking an experienced and structured Retail Operations & Commercial Manager to stabilise operations, strengthen systems discipline, and drive consistent commercial performance. This role requires a firm, detail-oriented leader capable of bringing operational clarity, improving inventory visibility, and restoring predictable sales performance.

Key Responsibilities

• Identify and correct operational inefficiencies affecting service and fulfilment
• Strengthen order processing accuracy and reduce customer complaints
• Drive structured weekly sales targets and monitor performance trends
• Reintroduce cross-selling discipline and product focus based on data insights
• Ensure accurate stock tracking between warehouse and retail units
• Align inventory movement with actual sales performance
• Enforce disciplined use of POS systems and reporting tools
• Conduct daily product and sales coaching sessions with store teams
• Address underperformance promptly and build accountability
• Provide structured performance reports with data-backed recommendations

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or related field
• 5-10 years' experience in retail operations management
• Strong systems discipline and reporting capability
• Commercially driven with strong attention to detail
• Confident leading teams and enforcing operational standards

Desirable Experience

• Experience stabilising or improving underperforming units