Officer- Group Life Servicing (6 months Contract) at Jubilee Insurance

Role Purpose

The role holder plays a vital role in ensuring the smooth and efficient servicing of group life insurance policies. You will be responsible for managing administrative tasks related to group life insurance policies, providing exceptional customer service to policyholders, and ensuring compliance with regulatory requirements.

Main Responsibilities

Operational

• Conduct detailed reviews of long-outstanding credit and debit balances, verify entries, and trace the origins of any discrepancies to ensure accurate reconciliation of all identified accounts
• Identify exceptions in aged items within account balances, analyze underlying causes, and prepare concise summaries highlighting proposed adjustments or follow-up actions
• Work closely with internal finance and accounting teams to clarify outstanding items, confirm balances, and support resolution through documentation and evidence-based recommendations
• Ensure that all reconciled accounts are closed out by relevant parties after satisfactory review
• Perform related duties as assigned to support departmental objectives

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of group life servicing
• Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality
• Participate in audits and internal control assessments, addressing any identified gaps or issues promptly
• Stay updated with insurance regulations and underwriting best practices to ensure compliance with Kenyan laws, industry standards, and internal insurance policies