Terms of Reference for Bid – Hiring a Company to Conduct a Customer Satisfaction Survey.

About This Opportunity

PRIME Insurance Ltd invites qualified bidders to submit proposals for conducting a comprehensive customer satisfaction survey. This is an open bid opportunity for competent service providers who meet the specified requirements.

Location

Kigali, Rwanda

Bid Document

The bid document is available upon presentation of proof of payment of a non-refundable fee of 20,000 Rwandan Francs, payable to PRIME Insurance Ltd at Equity Bank.

Submission Requirements

• Bids must be submitted in sealed envelopes
• Submission location: MIC Building, PRIME Insurance Ltd Head Office, KN2 AV Nyarugenge, Kigali, Rwanda
• Deadline: 31st March 2026 at 04:00 PM (Kigali time)
• Late submissions will not be accepted

Bid Validity Period

All bids shall remain valid for 120 days from the submission deadline.