Customer Care Assistant I at Kenya Rural Roads Authority

About the Role

A reputable organization seeks a dedicated individual for this Customer Care Assistant I position to provide excellent service and support to clients and visitors.

Duties and Responsibilities

• Guide and usher clients and visitors
• Register, issue, and maintain visitor passes
• Renew and update visitor passes
• Provide general feedback on customer inquiries, escalate and follow through on enquiries
• Maintain records and data of visits
• Follow up on enquiries
• Receive and direct telephone calls
• Uphold the image and reputation of the Authority
• Coordinate reception activities
• Forward customer care feedback to the Senior or Principal Customer Care Assistant

Required Qualifications

• Cumulative service period of nine (9) years' relevant work experience, with a minimum of three (3) years in the grade of Customer Care Assistant II or in a comparable position
• Diploma in Communication, Public Relations, Customer Care, Hospitality Management, Business Administration, Business Management, Secretarial Management, or equivalent from a recognized institution
• Proficiency in computer applications
• Demonstrated merit and ability as reflected in work performance and results