Consultant – Client Relations, Public Sector at Liaison Group

About the Role

As a Consultant, Client Relationship – Public Sector, you will be responsible for building and maintaining strong relationships with government institutions, state agencies, and parastatals to drive service excellence and satisfaction of insurance products. You will manage client accounts, identify client needs, ensure regulatory compliance, and collaborate with internal teams to provide excellent service and support.

Key Responsibilities

• Develop and maintain long-term relationships with public sector clients, including government ministries, parastatals, and state agencies
• Identify new business opportunities within the public sector and expand existing accounts through cross-selling and up-selling insurance products and services
• Prepare proposals, tender documents, and bids to support business development initiatives
• Conduct client visits to understand current needs, challenges, and priorities, and propose tailored insurance solutions based on analysis
• Support the sales process by providing necessary documentation, including issue certificates, travel insurance, credits, additions, and deletions
• Act as the main point of contact for clients, ensuring high levels of customer satisfaction and resolving issues promptly
• Assist in the renewal of existing schemes and retain clients through excellent service and ongoing communication
• Ensure all activities comply with regulatory requirements, industry standards, and company policies
• Prepare reports and presentations on client performance and communicate key insights to management
• Collaborate with internal departments, such as underwriting, pricing, and product development, to create and deliver effective solutions

Qualifications

• Bachelor's degree in Actuarial Science, Bachelor of Commerce (Insurance Option), Business Administration, Finance, Economics, or a related field

Location

Nairobi, Kenya