Team Leader- Pension Administration at Jubilee Insurance

Role Purpose

The role holder will be responsible for supervising and coordinating day-to-day pension administration activities to ensure accurate processing, timely service delivery, and full compliance with regulatory and internal requirements. The role focuses on hands-on operational leadership, quality control, team supervision, and effective client service across all retirement benefits products. The role holder supports management by ensuring service standards, operational controls, and reporting requirements are consistently met.

Main Responsibilities

Operational

• Drive business growth by conserving existing client relationships and proactively identifying opportunities to enhance portfolio value through alternative retirement and investment products (e.g., annuities, cross-selling initiatives)
• Streamline the administration and onboarding of corporate GPP and IPP clients, ensuring compliance with contractual, regulatory, and internal policy requirements
• Build and maintain strong, long-term relationships with corporate clients to improve retention
• Supervise the accuracy of participating employer records, contributions, and member KYC information
• Provide guidance and support to junior team members in handling client queries and administrative tasks
• Identify, recommend, and implement process improvements to enhance operational efficiency, reduce risk, and minimize errors
• Collaborate with internal teams (IT, Operations, Compliance, and Finance) to implement system upgrades and process improvements
• Oversee the preparation and review of statistical summaries, management reports, and performance analysis for retirement benefits schemes
• Ensure timely preparation and submission of statutory and regulatory returns in line with defined timelines
• Ensure accurate, timely reporting to clients, regulators, and internal management
• Support audits and regulatory reviews as required