Shop Manager - Generations Techzone, Nairobi

A top employer is now accepting applications for this role. Department: Retail Operations Location: Makueni - Wote JOB PURPOSE The Shop Manager is responsible for overall day-to-day operations of the TechZone store, driving sales growth, managing staff performance, ensuring excellent customer experience, controlling stock, and safeguarding company assets while maintaining TechZone brand standards. Key Responsibilities:

• Sales & Revenue Management

• Drive daily, weekly, and monthly sales targets (phones, accessories

• Monitor sales performance and submit daily sales reports.

• Staff Management & Leadership

• Supervise sales attendants and support staff.

• Customer service and selling skills

• POS systems and payment methods

• Set daily targets and conduct morning briefs.

• Monitor staff discipline, punctuality, grooming, and professionalism.

• Customer Experience & Service

• Ensure customers receive friendly, knowledgeable, and professional service.

• Handle escalated customer complaints and resolve them promptly.

• Maintain a clean, organized, and attractive shop environment.

• Stock & Inventory Control

• Receive, verify, and record all stock.

• Ensure proper stock storage and display.

• Conduct daily spot checks and regular full stock counts.

• Reconcile physical stock with system stock and report discrepancies immediately.

• Ensure compliance with company policies, procedures, and SOPs.

• Coordinate with head office on supplies, maintenance, and operational needs.

KEY PERFORMANCE INDICATORS (KPIs)

• Monthly sales target achievement

• Customer satisfaction & complaint resolution

• Staff performance and discipline

• Cash and stock reconciliation accuracy

Required Qualifications: & EXPERIENCE

• Diploma or Degree in Business, Sales, Management, or related field.

• Minimum 2–3 years experience in retail management (electronics or phone retail preferred).

• Strong sales and customer service background.

• Experience managing a team and handling stock.

Skills: & COMPETENCIES

• Strong leadership and people-management skills

• Excellent communication and negotiation skills

• High integrity and attention to detail

• Good understanding of smartphones, gadgets, and accessories

• Basic computer skills (POS, Excel, inventory systems)

• Ability to meet targets