Service Coordinator - Emerge Egress Consulting, Nairobi

We are looking for a qualified candidate to fill this position. Role Objective Create a positive first impression for hotel guests by offering a warm welcome, coordinating guest flow efficiently, and fostering pleasant interactions to ensure exceptional customer satisfaction. Core Duties and Responsibilities

• Manage multiple responsibilities, including handling reservations and coordinating guest seating arrangements.

• Clean the front of the restaurant, particularly the door handles and windows.

• Maintain cleanliness at the restaurant entrance, including doors, handles, and windows.

• Welcome guests courteously and ask whether they are first-time visitors.

• Work closely with service staff to determine appropriate seating availability.

• Always have a smile on regardless of actual attitude or personal matters you are dealing with.

• Say bye to customers as they leave the restaurant and also encourage customer’s restaurant hopes to see them again.

• Bid farewell to departing guests and encourage repeat visits.

• Respond to calls, manage bookings, and process takeaway orders where applicable.

• Address customer concerns promptly and ensure complains are resolved in good time.

• Liaising between the other employees and the management and acting as a mediator in case of a dispute 

• Provide guidance to newly recruited hospitality staff.

• Contribute with innovative ideas toward the restaurant’s layout and ambiance design.

• Reporting about everyday business of the restaurant to the management and bring to their notice if any problem has come up. 

• Provide effective communication between kitchen personnel and front-of-house staff.

 Job Specifications and Qualifications

• Certificate/Diploma in Food and Beverage or Hospitality or related area.

• At least 3 years Previous experience in hospitality, service experience

• Proficiency in Ms Office Suite

    Key Competencies

• Strong customer service skills

• Ability to thrive in a fast-paced, high-energy environment

• Excellent verbal and interpersonal communication skills

• Excellent organizational skills 

• Attention to details.

• Adaptability and flexibility 

• Ability to collaborate effectively with a team.

• Supervisory and leadership skills