Service Coordinator

We are looking for a qualified candidate to fill this position. Role Objective Create a positive first impression for hotel guests by offering a warm welcome, coordinating guest flow efficiently, and fostering pleasant interactions to ensure exceptional customer satisfaction. Core Duties and Responsibilities - Manage multiple responsibilities, including handling reservations and coordinating guest seating arrangements. - Clean the front of the restaurant, particularly the door handles and windows. - Maintain cleanliness at the restaurant entrance, including doors, handles, and windows. - Welcome guests courteously and ask whether they are first-time visitors. - Work closely with service staff to determine appropriate seating availability. - Always have a smile on regardless of actual attitude or personal matters you are dealing with. - Say bye to customers as they leave the restaurant and also encourage customer’s restaurant hopes to see them again. - Bid farewell to departing guests and encourage repeat visits. - Respond to calls, manage bookings, and process takeaway orders where applicable. - Address customer concerns promptly and ensure complains are resolved in good time. - Liaising between the other employees and the management and acting as a mediator in case of a dispute  - Provide guidance to newly recruited hospitality staff. - Contribute with innovative ideas toward the restaurant’s layout and ambiance design. - Reporting about everyday business of the restaurant to the management and bring to their notice if any problem has come up.  - Provide effective communication between kitchen personnel and front-of-house staff.  Job Specifications and Qualifications - Certificate/Diploma in Food and Beverage or Hospitality or related area. - At least 3 years Previous experience in hospitality, service experience - Proficiency in Ms Office Suite     Key Competencies - Strong customer service skills - Ability to thrive in a fast-paced, high-energy environment - Excellent verbal and interpersonal communication skills - Excellent organizational skills  - Attention to details. - Adaptability and flexibility  - Ability to collaborate effectively with a team. - Supervisory and leadership skills