Offre fiable

Senior Support- ICT

Pwani Oil

Nairobi, Kenya CDI

Publiée il y a 1 mois · Expire dans 3 semaines

Partager :

Description du poste

We are seeking an experienced professional for this opening. Key Responsibilities:
  • End-User Support & Service Delivery
  • Deliver first- and second-level IT support, resolve and escalate user incidents, maintain end-user devices and applications, and ensure service restoration and user satisfaction. Incident & Problem Management
  • Log, track, resolve, and document incidents within SLAs, and support problem
  • management and root cause analysis.
  • Preventive Maintenance & Asset Support
  • Perform preventive maintenance, system upgrades, security updates, manage ICT assets, and enforce security compliance.
  • User Training & Knowledge Management
  • Provide user training, maintain documentation, share technical knowledge, and promote ICT best practices.
  • Reporting & Continuous Improvement
  • Prepare support reports, identify improvements, support ICT standards, and contribute to ICT projects and upgrades.
Required Qualifications:
  • Bachelor's degree in IT, Computer Science, or related field
  • Relevant ICT certifications are an added advantage
  • 3-5+ years' experience in ICT user support or service desk roles
  • Strong knowledge of Windows, Linux, and macOS
  • Experience with Microsoft 365, endpoint, and remote support tools
  • Understanding of networking basics and endpoint security
  • Proven ability to troubleshoot hardware, software, and peripherals

Ce poste vous intéresse ?

Se connecter pour voir l'email

Pas encore inscrit ? Créer un compte gratuit