Senior Support- ICT

We are seeking an experienced professional for this opening. Key Responsibilities: - End-User Support & Service Delivery - Deliver first- and second-level IT support, resolve and escalate user incidents, maintain end-user devices and applications, and ensure service restoration and user satisfaction. Incident & Problem Management - Log, track, resolve, and document incidents within SLAs, and support problem - management and root cause analysis. - Preventive Maintenance & Asset Support - Perform preventive maintenance, system upgrades, security updates, manage ICT assets, and enforce security compliance. - User Training & Knowledge Management - Provide user training, maintain documentation, share technical knowledge, and promote ICT best practices. - Reporting & Continuous Improvement - Prepare support reports, identify improvements, support ICT standards, and contribute to ICT projects and upgrades. Required Qualifications: - Bachelor's degree in IT, Computer Science, or related field - Relevant ICT certifications are an added advantage - 3-5+ years' experience in ICT user support or service desk roles - Strong knowledge of Windows, Linux, and macOS - Experience with Microsoft 365, endpoint, and remote support tools - Understanding of networking basics and endpoint security - Proven ability to troubleshoot hardware, software, and peripherals