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Seller Support - Kilimall, Nairobi

Kilimall

Nairobi, Kenya CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

We are looking for a qualified candidate to fill this position. Key Responsibilities:
  • Handle daily seller inquiries related to onboarding, platform operations, and policies.
  • Collect seller feedback and compile clear, accurate reports for internal review.
  • Track and follow up on orders with shipping delays, ensuring timely resolution and system updates.
  • Conduct local training sessions for new sellers to support smooth onboarding.
  • Process and resolve seller support tickets in line with service standards.
  • Support new seller data tracking and basic analysis to inform operational decisions.
Requirements:
  • Bachelor's Degree in any business related course
  • Prior customer service experience is an added advantage.
  • Strong communication and teamwork skills; proactive, responsible, and quick to learn.
  • Proficiency in Microsoft Word and Excel.
  • Good communication and presentation skills.

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